Privacy Policy

Effective Date: October 14, 2025
Last Updated: October 14, 2025

Entity: Cognilements Pvt. Ltd. (“Cognilements”, “Company”, “we”, “our”, or “us”)
Brand: Relata
Website: https://relata.io

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1. Introduction

At Cognilements Pvt. Ltd., we respect your right to privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our brand Relata, its website https://relata.io, and other online interactions you may have with us.

This Policy is designed to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and to reflect globally accepted privacy principles. We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it.

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2. Scope and Applicability

This Privacy Policy applies to all visitors of our website, potential clients, business partners, and other individuals who interact with us online or offline in relation to Relata. It does not govern data collected through our SaaS products or services once you become a customer - those are covered under separate contractual and data processing agreements specific to our client engagements.

Our website primarily serves real estate companies, developers, brokers, venture firms, and related stakeholders, and occasionally individuals such as prospective home buyers or other ecosystem participants.

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3. Information We Collect

We collect only the information necessary to provide information about our offerings, respond to inquiries, and operate our business lawfully and efficiently.

When you visit our website or communicate with us, we may collect information that you voluntarily provide, such as your name, company details, email address, phone number, or other contact details shared through forms, email correspondence, or marketing interactions. If you contact us for business or partnership opportunities, we may also record relevant professional or company-related information to facilitate that relationship.

In addition to what you provide, our servers may automatically collect certain technical information such as your IP address, browser type, device information, pages visited, date and time of visit, and referring URLs. This data helps us understand how visitors use our site and improve its performance and usability.

We may also use cookies and other similar technologies to analyze trends, administer the website, track visitor activity, and gather demographic information, as explained later in this policy.

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4. Purpose and Use of Information

We process your personal data only for lawful and specific purposes. The information collected from you may be used to:

• respond to your inquiries and provide information about our products and services;
• communicate with you about updates, offers, or news related to Relata and our parent company Cognilements Pvt. Ltd.;
• maintain internal records and business correspondence;
• comply with applicable laws, regulations, and legal processes; and
• improve our website, marketing, and user experience.
  
  

We do not sell or rent your personal data. Any information shared with third parties is limited to what is necessary for legitimate business operations, such as hosting, analytics, or communication management, and such partners are bound by appropriate confidentiality and data protection obligations.

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5. Legal Basis for Processing

All processing of personal data by Cognilements is conducted in accordance with the Digital Personal Data Protection Act, 2023 and, where relevant, aligned with recognized international principles of fairness and transparency.

We process data when:

1. you have given consent for a specific purpose,
   
   
2. it is necessary to perform our contractual obligations or pre-contractual discussions,
   
   
3. it is required to meet legal obligations, or
   
   
4. it is necessary for legitimate business interests such as marketing, research, and protecting our legal rights, provided those interests do not override your rights and freedoms.
   
   

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6. Retention and Security of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law or regulatory obligations. When the information is no longer needed, it is securely deleted or anonymized.

We adopt appropriate technical and organizational measures to ensure the protection of your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, restricted access, secure servers, and internal review of data collection and storage practices.

However, while we employ industry-standard protections, no method of transmission over the Internet or method of electronic storage is entirely secure. We therefore cannot guarantee absolute security of your data and encourage you to use caution when sharing information online.

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7. Your Rights and Choices

Under the DPDP Act and other applicable laws, you have certain rights regarding your personal data. These include the right to access your data, request correction or deletion, withdraw consent, and seek redressal for any grievance relating to the processing of your data.

If you wish to exercise these rights or update your information, you may contact us at privacy@relata.io or dpo@cognilements.com. We will respond in accordance with applicable laws and within reasonable timeframes.

If you choose to withdraw consent, certain features or communications may no longer be available to you.

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8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to recognize your browser, analyze traffic, and understand user behavior. Cookies are small text files stored on your device that help improve your browsing experience and allow us to remember your preferences.

You can control cookie settings through your browser, including the ability to delete or block them. However, doing so may affect some features or functionality of the website.

We do not use cookies to collect personally identifiable information without your consent.

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9. Disclosure to Third Parties

We may share your personal data with trusted service providers who assist us in operating our website, conducting analytics, or communicating with you. These third parties are obligated to maintain strict confidentiality and to use your data solely for the purposes we specify.

We may also disclose personal data when required by law, regulation, or court order, or when necessary to protect our rights, property, or the safety of our employees, customers, or others.

In the event of a merger, acquisition, or restructuring of Cognilements Pvt. Ltd. or Relata, user data may be transferred to the acquiring entity, which will continue to honor the commitments outlined in this Policy.

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10. International Transfers

While our primary operations and data storage are based in India, certain third-party vendors or partners may operate from jurisdictions outside India. When we transfer data internationally, we ensure that appropriate safeguards are in place to maintain the same level of protection as required under Indian law.

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11. Children’s Privacy

Our website and services are intended for business use and are not directed at minors under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us immediately, and we will take steps to delete it.

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12. Updates and Changes to This Policy

We may update this Privacy Policy periodically to reflect legal requirements, technological developments, or changes in our business practices. The updated version will always be available on our website with the revised effective date. Your continued use of the website after any such changes constitutes acceptance of the updated policy.

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13. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact:

Cognilements Pvt. Ltd.
Pune, Maharashtra, India
Email: cognilements@gmail.com

We will make every effort to resolve your concerns promptly and in accordance with applicable laws.

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14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

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