User Terms and Agreement
Effective Date: October 14, 2025
Entity: Cognilements Pvt. Ltd. (“Cognilements”, “Relata”, “we”, “our”, or “us”)
Website: https://relata.io
1. Introduction
These User Terms and Agreement (“Terms”) govern your use of the website https://relata.io and any related services, products, or content offered under the Relata brand by Cognilements Pvt. Ltd., a company incorporated under the Companies Act, 2013, with its registered office in Pune, Maharashtra, India.
By accessing or using this website, you (“User”, “you”, or “your”) agree to comply with and be legally bound by these Terms. If you do not agree with these Terms, you should immediately discontinue use of the website and its materials.
These Terms form a legally binding agreement between you and Cognilements Pvt. Ltd. governing your use of all digital interfaces, platforms, and related services associated with Relata.
2. Scope of the Website
The website relata.io is intended primarily for informational, marketing, and communication purposes related to our software and services designed for the real estate industry. The site is directed towards real estate developers, brokers, channel partners, venture firms, and related ecosystem participants.
Our SaaS products, including Relata’s AI chatbot and other proprietary software, are governed by separate contractual agreements and terms of service applicable to each client. This document applies only to the use of the website and its publicly available materials, not the software products themselves.
3. Acceptance of Terms
By accessing, browsing, or using this website in any manner, including by submitting your information through contact forms or communication channels, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you are acting on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
4. Intellectual Property and Ownership
All content, trademarks, graphics, logos, icons, designs, text, and other materials appearing on this website are the exclusive property of Cognilements Pvt. Ltd. or its licensors.
You are granted a limited, non-exclusive, non-transferable license to access and view the website content for informational and personal use only. You may not reproduce, distribute, modify, copy, sell, or otherwise exploit any portion of the website without prior written consent from Cognilements.
Any unauthorized use of materials may violate copyright, trademark, and other applicable laws and shall be subject to appropriate legal action.
5. User Conduct and Obligations
You agree to use this website only for lawful purposes and in accordance with these Terms. You agree not to:
- Attempt to gain unauthorized access to any portion or feature of the website or our systems.
- Introduce viruses, worms, or other harmful code that may affect the operation of the website.
- Post, upload, or transmit any defamatory, obscene, unlawful, or infringing material.
- Impersonate any individual or misrepresent your affiliation with any entity.
- Use the website in a manner that could damage, disable, overburden, or impair its functionality.
Cognilements reserves the right to restrict or terminate access to any user found violating these Terms or applicable laws.
6. Third-Party Links and Content
The website may include links to third-party websites or resources for convenience. Cognilements does not endorse, control, or take responsibility for any third-party content or practices.
Your interaction with such third-party sites is governed by their own terms and privacy policies, and Cognilements disclaims any liability arising from such interactions.
7. Confidentiality and Submissions
We do not wish to receive any confidential or proprietary information through this website. Any material or information you send to us (including suggestions, feedback, or ideas) will be treated as non-confidential and non-proprietary. By submitting such material, you grant Cognilements an irrevocable, worldwide license to use, modify, and distribute that content for any lawful purpose.
However, any personal information shared through the website will be handled in accordance with our Privacy Policy and applicable data protection laws.
8. No Warranties
This website and all information, materials, and services provided through it are offered on an “as-is” and “as available” basis.
Cognilements makes no representations or warranties of any kind, express or implied, regarding the accuracy, adequacy, or reliability of any content or that the website will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, Cognilements disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Cognilements Pvt. Ltd., its directors, officers, employees, affiliates, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your access or use of this website, including but not limited to loss of profits, data, goodwill, or business interruption, even if advised of the possibility of such damages.
Your sole and exclusive remedy for dissatisfaction with the website or its content is to discontinue using it.
10. Indemnification
You agree to indemnify and hold harmless Cognilements Pvt. Ltd., its affiliates, employees, and representatives from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or connected with:
- your use or misuse of the website;
- any violation of these Terms; or
- any infringement of intellectual property or other rights of any person or entity.
This obligation shall survive termination of your access or these Terms.
11. Termination and Suspension
Cognilements reserves the right, in its sole discretion, to modify, suspend, or terminate your access to all or part of the website at any time, without prior notice, if it believes you have violated these Terms or applicable law.
All provisions regarding ownership, indemnity, limitations of liability, and governing law shall survive any such termination.
12. Updates and Modifications
We may revise or update these Terms periodically to reflect changes in law, business operations, or user feedback.
The updated version will be posted on https://relata.io with a revised effective date.
By continuing to use the website after such changes, you agree to the updated Terms.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
All disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.
14. Contact Information
For any questions, feedback, or concerns regarding these Terms or the website, please contact:
Cognilements Pvt. Ltd.
Email: business@relata.io
Address: Pune, Maharashtra, India
15. Entire Agreement
These Terms constitute the entire agreement between you and Cognilements Pvt. Ltd. regarding your use of the website and supersede all prior communications or agreements, whether oral or written, concerning the same subject matter.
16. Cancellation and Refunds
Cancellation of service subscriptions and refund requests are governed by the terms of the individual agreements or subscription contracts executed between Cognilements and its clients. Unless otherwise specified in those contracts, all payments made are final and non-refundable.
